My buddy Ian has a great post about his experience trying to find out if he had to move his car. Seems the DOT updates this info on Twitter rather than putting it out on their own website.
Now that’s just crazy, but I know why. Sam used to work for the city and I’ve heard some stories about trying to get things done there. The municipal IT department is paid below average wages, there are no negative incentives like being let go, and they are given no positive incentives like promotions or bonuses. IT at the city seems to be a job that you take and show up for until you collect your pension.
So it isn’t that this is a bad strategy, it’s just that the city is so completely incompetent at IT that they can’t even put in a CMS. Therefore, private sources have built really good communication tools that are actually working. It sucks that the city can’t do IT, but it is good that they are doing what it takes to help people know. Twitter is a single point of failure, it falls over all the time, but at least it has RSS feeds and it’s open for anyone to read. I think the city should do better, I just don’t know that they can.